How to book with Visit Barcelona

  1. 1Find your car park at the best price and location

    You can select a city or search by address, hotel name, touristic place, etc. Then, please select some dates and we will show you the booking price so you can compare between car parks.

  2. 2Book now and ensure your spot

    Once you choose the most convenient car park, you can pay using a credit/debit card. After the payment is confirmed, we will send a voucher with a reservation code to your e-mail account.

  3. 3Show your voucher at the car park and enjoy

    Upon arrival to the car park, please show your reservation code to the employee (we recommend you bring it printed out). Should you find an access barrier, retrieve the ticket as usual and hand it to the employee once you have entered, showing your reservation voucher. At the car park they will explain how to get in and out during your stay.

Frequently Asked Questions

1. How can I book a parking spot?
You can book a parking spot via our website or our app:

WEB

1. Enter the address where you want to park and select dates and times. Then click on "Search" button.

2. We will show you nearby parking options and prices.

3. Choose your preferred parking lots and remember to use filters to refine your search.

4. Enter your details and make the payment. We will send a a confirmation email.

Please, make sure to enter a valid email for confirmation!

APP

1. Download the APP.

2. Register to create your account.

3. Follow steps (1, 2, and 3) within the app.

4. Being a registered user, payment is automatically charged to linked credit/debit card.

Whether you book on the website or the app, you will receive a confirmation email with all the details for you to enjoy the experience.

Your parking spot will be waiting for you!
2. Can I book for an indefinite period?
You can book up to a maximum of one month.

If you need your stay to be longer, please contact us explaining your needs and the parking lot you are interested in.

We will find the best solution for you, handling the necessary arrangements with the parking facilities associated with our platform.
3. How can I know if the parking lotmeets my needs?
We display essential information for each parking lot on our platform so you can check and book the one that suits your needs.

You can review details such as dimensions, services, restrictions, or instructions. You have quick and easy access to key data that will help you choose the most suitable parking for you.

Explore our options and optimize your parking experience!
4. What payment methods can I use, and what should I consider?
We accept the following payment methods: Mastercard, Visa, and American Express. You can also pay with Google Pay.

You should keep in mind that:

We work with a secure payment gateway, and it requests authorization from the card issuer to verify ownership. This is done to prevent someone else from making payments on your behalf.

To authenticate the transaction you have 7 minutes, and you may need to access your online banking platform to confirm that you are the cardholder.

The bank may also to send you an SMS to validate that you are the cardholder.
5. What can I do if I have issues during the payment process?
We work with a secure payment gateway, and it requests authorization from the card issuer, sending a message that sometimes goes unnoticed.

If this has happened to you, you should know that we will send you an email with the details you entered within 15 minutes so you can do the process again.
6. What can I do if I haven't received the confirmation email for my booking?
If you haven't received it, please start checking that it's not mistakenly in the spam folder.

If it is not in your unsolicited mail folder and it is more than 15 minutes after your reservation, please send us an email at info@parkimeter.com and we will respond fast.
7. Do I have to bring my printed booking confirmation?
It's not necessary. We recommend having the booking confirmation on your mobile device.
8. What should I do when I arrive at the parking lot?
We have a large number of parking facilities with different access methods and ways to validate your booking on our platform.

That's why it's important to read 100% of the information in the confirmation email.

In the "How to validate my reservation" section you can find all the information needed to access the parking lot and to enjoy your booking.
9. Do I have to pay any amount to the parking attendant?
No, you don't have to pay the parking attendant if the conditions of your reservation are met. If you stay in the parking for longer than agreed, you should pay for the extension of your stay.

If you choose the car rate but arrive driving a van, you may be charged the rate difference at the parking lot.

Remember that some parking facilities offer optional services that you can enjoy directly on-site.
10. Can I enter and exit freely during my stay?
Parking facilities offer different kinds of rates and services. The type of rate is displayed on the website and during the purchasing process.

If the contracted rate indicates "Multipass" you can enter and exit as many times as you wish during your stay. The parking attendant will assist you.

If the contracted rate is "Onepass" you can only enter and exit the parking once.
11. Are the parking facilities safe?
The parking facilities we collaborate with have various security systems, whether in-person or through video surveillance. We prioritize the safety of the parking facilities before incorporating them into our network.

The legislation of each country establishes the responsibilities of specialized parking companies regarding their customers.

In Spain the law establishes that the public parking facility owner is responsible for the care and custody of the vehicle. In any case, the parking facility is not responsible for items deposited inside (clothing, mobile phones, cameras, bags, suitcases, etc.).

Regarding the care and custody of the vehicle: the parking facility owner must respond to damages suffered by the vehicle or the user, caused by the facilities of the parking facility, its activity, or its employees.

For example, the company must respond to personal injuries due to poor condition or poor maintenance of the facilities, damage to the vehicle caused by falling objects, flooding due to pipe breakage, damage due to glass breakage, vehicle theft, etc.
12. Is the reserved parking spot guaranteed?
Yes, by booking with us you secure a parking spot that will be available for you upon your arrival at the parking facilities.
13. Can I search for a parking spot for my camper or large vehicle?
Yes, in our network we have some parking facilities that accommodate campers, and most of them accept large vehicles. You can apply a filter to see if the parking facility of your interest accepts campers.

If you have any doubts, please write to info@parkimeter.com. If you provide us with the type, brand, and model of the vehicle along with its dimensions (height, length, width) we will advise you on the available parking lots.
14. How do I obtain an invoice for my reservation?
If you made the reservation through the website, you can download your invoice the day after the end of the reserved period. Just click on the orange "Invoice" button found in the confirmation email of your reservation. Fill out the billing information in the form and you can download it right away.

If you made one or more reservations through our app, on the first day of each month you will receive an email including the invoices for the previous month.
15. I want to modify some reservation details (license plate, email, dates...). What can I do?
To modify any of your details such as the license plate, email, or dates of your reservation, you can click on the "cancel/modify" button in the confirmation email you received when making your reservation, as long as you have at least 24 hours in advance of the arrival date at the parking facility.

Once modifications are applied, you will receive a new confirmation email with your modified reservation. If the change is not possible you will receive a message instructing you to contact us.
16. I'm going on a travel, where can I park my car? (Train stations, ports, airports)
If you are thinking about traveling and you need to leave your car at a train station, port, or airport, we offer a wide network of nearby parking facilities.

Some are located right at the airport terminals, and others offer transport services between the parking facility and the terminal (shuttle) or vehicle pick-up/drop-off services at the terminal (valet).
17. How can I cancel, modify, or extend my reservation?
You can do so by clicking on the "cancel/modify" button in the confirmation email, with at least 24 hours in advance of the arrival date indicated in your reservation.

By doing so, you will receive a new confirmation email with the modified details or one with the cancellation of the reservation if it has been successfully processed.

In case of canceling the reservation within the established deadlines for a specific parking lot, we will refund 100% of the stay amount. Management fees are non-refundable. You will receive the amount in the account associated with the payment method you used.

Please note that refunds are reflected in your account within the timeframe that the bank requires to process the refund, which is usually a maximum of 48 business hours but in some cases may be slightly longer. If you have not received the refund within a maximum of 5 business days, please contact us.
18. If an unexpected situation arises, how can I contact you?
If you encounter any difficulty accessing the parking facilities, please call the emergency phone number that is located at the bottom of the reservation voucher.

Our Customer Care team is available to assist you from Monday to Friday from 9AM to 6PM. You can contact us by phone at +34 933 157 622.

If we are not available, please do not hesitate to send us an email at info@parkimeter.com.
19. What should I know if the parking facility is in a low emission zone or ZTL (limited traffic zone)?
There are parking facilities located in cities with limited traffic zones, and we inform you about it.

Therefore it is important to carefully read the information about the parking facility and also follow the instructions provided in the reservation voucher that you receive in the confirmation email.
20. I am an app user and it stopped working. It does not accept the activation code I received when registering. What should I do?
If you have changed your phone, reinstalled the app, or if the app has disconnected from your account and when trying to activate it again with the code you received when registering, it does not allow you, please contact us so we can reactivate your account. The activation code is for single use for security reasons and cannot be used simultaneously on two devices.

If you are going to change your phone, before doing so, log out of the accounts you have in the app by following these steps:

1. Open the main menu of the app (three horizontal lines at the top left).

2. Click on the symbol "?" that appears inside a white circle at the bottom of the screen.

3. Write down the "activation code".

4. Click on the main menu again.

5. Select your name (bottom).

6. By doing so you will see the accounts linked to the app (if you have more than one).